Kawasaki Robotics - Customer Service

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Customer Service: Service and Support

Our Customer Service Center offers technical support services to keep your robots and systems operating smoothly and without interruption. Contact us to enquire about the many service options available:

Technical phone support
Troubleshooting and repair
Installation support
Robot programming
Startup support
On-site service
Preventive Maintenance (client site password required)

24-Hour Support Hotline (248) 446-4271
Kawasaki robotics is at your service - we offer complimentary telephone support to all our customers, 24/7, 365 days per year. To assist our technical support specialists in helping you with minimum delays, you should have the following information readily available:

Robot Model and Serial Number
Any Error Codes displayed on the robot panel or display
As much information as possible about how the error or problem occurred and what steps were taken prior to contacting Kawasaki

On-Site Service
Kawasaki robot experts are located throughout North and South America and are available for on-site service. For production emergencies, dispatch is immediate with arrival at the customer site usually within 2-6 hours, and not longer than 24 hours.

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Kawasaki Robotics (USA), Inc.

28140 Lakeview Drive
Wixom, Michigan 48393
Phone: 248-446-4100
Fax: 248-446-4200